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Customer Service Representative (CSR)

The Customer Service Representative (CSR) plays a crucial role in establishing and nurturing profitable relationships with customers on behalf of the company. This position involves taking personal and complete responsibility for each customer interaction to ensure all their requirements are fully met.

As the primary internal representative of our organization, the CSR must convey a sense of expertise in our printing services and capabilities to the customer. Additionally, you serve as an external key educator within our community and customer base.

The CSR is tasked with communicating customer requirements effectively to the production team, ensuring seamless execution of projects in line with company policies and procedures.

As a valued member of the Sales and Marketing Team, you are integral to achieving the company’s monthly, quarterly, and annual revenue and sales goals. Collaboratively, your team’s sales and strategic marketing activities are designed to achieve these objectives.

Customer Service 

  • Acknowledge and appropriately greet and assist every customer in a timely manner.
  • Process customer orders in a courteous, efficient and timely manner.
  • Organize workflow to meet customer deadlines.
  • Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
  • Manage telephone calls professionally, efficiently and with good communication skills.
  • Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
  • Understand and appropriately use the company pricing system and policies.
  • Review estimates and invoices for accuracy.

Qualifications

  • High school diploma or GED equivalent.
  • Experience in customer service, and/or experience in printing or graphic arts industries.
  • Strong verbal and written communication skills and good math skills.
  • Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems.
  • Must be computer literate and current on new technology.
  • Ability to identify and meet customers’ needs and requirements.
  • Must be a self-starter and a problem solver.
  • Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
  • Exceptional phone and customer service skills.
  • Positive and upbeat attitude.

Job Category: Sales
Job Type: Full Time
Benifits: 401K (with matching) M-F 8-5 Medical Insurance Paid Holidays PTO
Pay Range (based on experience): $12-17.50

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